W99 Privacy Policy

1. Introduction

W99 is a trusted, licensed online gaming platform that places the highest value on user privacy. This Privacy Policy explains how W99 collects, uses, stores, and protects your personal information.

By using the W99 website or mobile application, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

Our Privacy Policy may be updated from time to time. We will notify you of any significant changes via email or site notification. We recommend checking this page regularly.

2. What information we collect

W99 may collect the following types of information:

a) Directly from you:

• Name, date of birth, nationality, and identification details.
• Email address, phone number, and residential address.
• Bank account, card number, or mobile banking details (for payment purposes).
• A copy of your passport, national ID, or driving license is required for KYC verification.

b) Automatically:

• IP address, browser type, and device information.
• Which pages you visited on the site, how long you stayed, and what actions you took.
• Gaming history, betting patterns, and transaction records.
• Data collected through cookies and tracking technologies.

c) From third parties:

• Transaction confirmation details from payment providers.
• Verification data from fraud prevention agencies.
• Information provided under the direction of government regulatory authorities.

3. How your information is used

W99 uses your personal information solely for the following purposes:

• Account Management: To create, manage, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify your identity and age, and to fulfil legal obligations.
• Fraud Prevention: To detect and prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your questions and complaints promptly.
• Responsible Gaming: To monitor your gaming habits and identify potential issues at an early stage.
• Marketing: To send you relevant offers and promotions with your consent. You can opt out at any time.
• Site Improvement: To use analytics data for improving the user experience.

4. Who your information is shared with

W99 may share your information with third parties only in the following limited circumstances:

• Payment Providers: Necessary information is shared with authorized payment gateways and banks to complete transactions.
• Regulatory Authority: Information may be disclosed in compliance with valid directives from licensing authorities or law enforcement agencies.
• Identity Verification Agency: We work with approved third-party agencies to complete the KYC process.
• Technology Service Providers: We work with trusted partners for cloud storage, cybersecurity, and analytics services. They are also required to comply with our privacy policy.

Outside of the cases listed above, W99 does not sell, rent, or exchange your personal information with any third party.

5. Cookie Policy

The W99 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

• Essential Cookies: Required to manage core site functions (login sessions, security). These cannot be disabled.
• Functional Cookies: Helps remember your preferred language and settings.
• Analytics Cookies: Used to understand which sections of the site are most frequently used.
• Marketing Cookies: To show you relevant ads based on your preferences. These will not be used without your consent.

You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

6. Data Security

W99 has implemented industry-standard security measures to keep your personal information safe:

• SSL/TLS Encryption: All communications between you and W99 are encrypted.
• Data Encryption: Sensitive data (payment details, passwords) is stored on servers in encrypted form.
• Access Control: Only authorized personnel can access data on a need-to-know basis.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Two-Factor Authentication: We recommend enabling 2FA for added security on your account.

7. Data Retention Period

W99 does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements.

• All data is retained for as long as your account remains active.
• After an account is closed, certain information is retained for a specified period to meet legal obligations.
• Once the retention period expires, data is securely deleted or anonymized.

8. International Data Transfers

W99 is an international platform. Your data may be processed or stored in countries other than where you reside.

For any such international transfers, we ensure that appropriate data protection measures are in place in the recipient country and that international data protection standards are followed.

9. Your Rights

Under W99's Privacy Policy, you have the following rights:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to your data being used for marketing or profiling purposes.
• Right to Portability: You may request a copy of your data in a structured format.

To exercise any of these rights, please contact our support team.

10. Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team will review your matter promptly.

For more information, visit our Terms and Conditions and Responsible Gaming You can also visit this page.